I love the audacity of software companies. Does anyone run Norton AntiVirus? They’ve implemented another step in the LiveUpdate process within the past six months or so, where it verifies that you have a current subscription to virus signature updates. Lately, this step can take forever, and usually then times out (leaving you without many options). Searching their knowledge base for a way to fix this, I found a few enlightening articles, one suggesting that you just have to tolerate a process which “could take 15 minutes or more,”, and another that blames it on “temporarily busy” subscription confirmation servers and asks that you leave the error dialog box open for 30 minutes and then let it retry. Do they really think that people will tolerate their incompetence for very long?
Feb 10, 2002 | Q