There’s little that makes me smile in the ongoing battle between AOL and Trillian, but I have to admit I giggled a little bit when I read this transcript of an AOL live tech support session. In response to AOL’s banning of Trillian, a bunch of people have made their websites inaccessible to anyone using AOL for service; one such person decided to contact AOL, pretending to be an unaware user and asking why he couldn’t get to those sites. Of course, the tech support person turned out to be clueless; it’s just funny seeing that cluelessness onscreen.