I was all ready to write an excited, happy post about the unbelievable service that Apple provided when my iBook broke two weeks ago, and then Anil informed me that I had somehow missed Meg’s post about the exact same thing. Seriously, it’s identical down to the wacko Matrix screen seconds before total iBook lockup, and perfect in describing the amazing turnaround on the repair. Despite quoting me five to seven working days, my iBook went from dead to fixed in 48 hours, and all for a pretty reasonable flat fee. (And can I mention how cool it is that Apple offers a $50 service that will back up your hard disk before starting any repairs, but only if they deem that it’s likely that your hard disk will be threatened during the repair process? If they don’t end up needing to do it, they don’t charge you, and that just rocks.)
The only downside to the service? That it makes me want one of the 12” aluminum PowerBook G4 all the more; too bad I live on a fellow’s salary. Of course, if anyone wants to buy me one for Christmas, that’s an entirely different story…