Fascinating: Plaquemines Parish, a small parish in deep southern Louisiana, hosts their government website using Globat, and it appears that all the people interested in checking in on the parish and its residents have put the website over its daily bandwidth allotment. (Here’s a screenshot of what the home page looks like right now, and here’s a Google cache of the page before it hit its bandwidth limit.) I figured that I’d do my good deed for the day and call the hosting company to see if they’d be willing to suspend the bandwidth limits for the time being, so I called the only number I could find on their website, (877) 2-GLOBAT. I got a sales guy who said the exact following: “If a customer goes over their bandwidth, we shut ‘em down, no matter who they are.” I asked whether he’d either put me in touch with someone in the corporate structure who’d be willing to consider helping the parish out — after all, the people in the parish whose job it is to deal with this might be otherwise indisposed (and probably without phone service!), and he said no. He was uninterested in giving me his name, and abruptly ended the conversation.

I guess it’s rare that I’m this stunned at the total lack of empathy some people can have.

Update: whether it was this post, Sara’s webhostingtalk.com post, or just plain second thoughts, the Plaquemines Parish website is back up.


Posted your link to webhostingtalk.com They might be able to put some pressure on Globat, at least I hope they can

• Posted by: Sara [TypeKey Profile Page] on Aug 31, 2005, 6:07 PM

It’s back up. Maybe you done some good.

• Posted by: TheBrad [TypeKey Profile Page] on Aug 31, 2005, 6:13 PM


• Posted by: Sara [TypeKey Profile Page] on Aug 31, 2005, 6:21 PM

If someone got through to someone at Globat who rethought their response, good work!

• Posted by: Jason on Aug 31, 2005, 7:05 PM

Odds are that the takedown was done by automatic scripts, and that Globat had no idea what was going on. Seems to me that we should be praising them for giving free bandwith to this site now.

• Posted by: Chris on Sep 1, 2005, 12:38 PM

There’s no doubt the takedown was automated; I was just flabbergasted at the response of the actual human to whom I spoke. I certainly am glad that they came around, by whatever means, but that doesn’t negate the attitude of the salesdrone who didn’t even try to understand what he was saying, and wouldn’t help me talk to the people who would.

• Posted by: Jason on Sep 1, 2005, 12:51 PM

Check out this thread as well pertaining to Globat.


• Posted by: Josh on Sep 15, 2005, 4:37 PM
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