As part of our move down to DC, Shannon and I both have to change our addresses and phone numbers with what feels like a metric ton of companies and services. I’ve spent the last half hour or so making my way through the four or five domain name registrars with whom I have accounts, and wow how painful each of them makes the process of changing your contact information. First, you have to change your personal information, which seems to be the mailing address and phone number they keep on record for use when your domain names are about to expire (or to pass on to marketing agencies and spammers). Then, you have to find your billing information and change that, so that when the company automatically charges your credit card, they are able to match the information up with the billing address on the card. Finally, you have to go through each and every domain name, updating the addresses and phone numbers on record for the various contacts listed on the domain registrations. And for each registrar, just finding the links to let you get to each of these bits of information is difficult, so it ends up taking five to ten minutes just to get through a single company’s process. Would that any of these companies invested a cent or two in the services of one of the hundreds of website usability consultants out there…