As soon as my TiVo downloaded the latest operating system and enabled TiVoToGo, I downloaded the trial version of Sonic’s MyDVD that includes support for burning the TiVo files to DVDs. For the most part, the software worked — despite an incredibly slow transcoding process, out of the ten or twenty shows that I tried to burn to disc, only two or three of them failed. (I wasn’t ever able to get MyDVD to burn non-TiVo videos to disc reliably, but that’s another story entirely.) All in all, I’d have to say that at the end of my trial period (last week), I was just where Sonic wanted me — ready to send them money to buy the full version of MyDVD.
Alas, that’s when I started reading the TiVo Community forums, and came across a post that described someone’s experience with what happens when a computer’s clock accidentally gets changed during a MyDVD trial period. After resetting the clock to the correct date, MyDVD still wouldn’t work; uninstalling and reinstalling it didn’t fix the problem either, and Sonic didn’t reply to requests for help. In the thread, someone mentioned that installing MyDVD created a few registry keys and directories on their computer that referenced “PACE Anti-Piracy,” and I filed that little fact away to look into later, before deciding whether I’d buy the software.
Today’s when I looked into it, and I’d have to say it’s opened my eyes a little bit. It turns out PACE Anti-Piracy is a company that develops applications which can enforce trial periods and other restrictions on downloaded software. That’s all fine — companies should be able to release trial-period software without knowing that they’re going to lose business to people who figure out how to get around the restriction — but it also turns out that PACE does a bit more. According to this page by an end-user and PACE’s own documentation (PDF file), the software installs a kernel-level driver onto your Windows machine, does its best to blend into the woodwork (the device driver is named “TPKD”, the support files get buried in a common-apps directory, and at no point in the its process of validating a trial period does it display its name or other information to the user), and uses some method of compiling unique information about your computer in order to do its anti-piracy thing. And there’s no obvious way to get the PACE Anti-Piracy software off of your computer once it’s there.
So in this specific case, I installed MyDVD and had no idea that I was also installing another company’s application that includes a kernel-level driver and doesn’t include any mechanism for uninstallation. The MyDVD website omits this fact, as does the email that I received with my trial serial number and the clickwrap license to which I had to agree during the installation. Hell, even the Sonic privacy policy talks about their use of updater software that sends out information about your computer, but is silent on the fact that they also install another company’s apps alongside their own that could be doing pretty much anything. (Where I come from, they call that spyware.) This all doesn’t sit well with me; I guess I’ve swung from being a ready, willing Sonic customer to being a person who’s unlikely to spend any money at all with the company unless they clean up their process of giving customers complete information.